Return & Refund Policy

Return & Refund Policy

At My Offshore Employees, we are dedicated to providing the highest quality offshore staffing and outsourcing services to our clients. We understand that your business needs may evolve, and in some cases, you might require adjustments to the services we provide. This Returns & Refunds Policy outlines the steps and procedures for resolving issues related to our services, and how we ensure your satisfaction.

Please take a moment to review our policy to better understand our commitment to providing you with excellent service.

1. Service Satisfaction Guarantee

We pride ourselves on delivering skilled, reliable, and professional offshore employees who align with your business goals. While we aim to meet and exceed your expectations, we recognize that there may be occasions when you are not entirely satisfied with the performance of the staff provided. In such cases, we are committed to resolving any issues promptly.

• Satisfaction with Service Delivery: If you feel that an employee's performance is not meeting your expectations or business requirements, we will work closely with you to address the situation. Our goal is to make adjustments and ensure the employee is better suited to your needs. If necessary, we will provide a replacement or reassignment.

2. Refunds for Services

We aim to ensure full transparency in our service delivery. Refunds for services may be considered under the following circumstances:

• Performance Issues: If an offshore employee is unable to meet the agreed-upon performance standards despite ongoing efforts to rectify the situation, a refund may be issued for the unfulfilled portion of the service. This is subject to a mutual review and confirmation that the employee did not meet the minimum acceptable performance criteria.
• Service Cancellation: If you choose to cancel our services before the onboarding process is completed, you may be entitled to a refund for the portion of the service that has not been rendered. However, a cancellation fee may apply, depending on the stage of the recruitment process and the work completed up until the point of cancellation.
• Incorrect Billing: In the event that there has been an error in billing, such as overcharging or duplicate charges, we will issue a refund for any discrepancies found after a thorough investigation. Refunds will be processed back to the original payment method.

Please note: Refunds will not be issued for services rendered satisfactorily, for services that were completed per agreement, or for situations where the client’s project or requirements change during the course of the service.

3. Refund Eligibility Criteria

Refunds for offshore staffing services will be considered if:

• A service has been delivered but does not meet the agreed-upon scope, skill set, or performance standards.
• The cancellation of services occurs before the onboarding or recruitment process is finalized.
• There is a clear, proven error in the billing process that results in overpayment or duplication of charges.

Refunds will not be granted for:

• Minor performance issues that can be corrected through coaching, training, or communication between you and the offshore employee.
• Changes in your business requirements or project scope that occur after the service has begun.
• Services that have already been completed and delivered as per your contract or agreement.

Refund eligibility will be evaluated on a case-by-case basis, and we reserve the right to refuse refunds that do not meet the outlined criteria.

4. Process for Requesting a Refund

If you wish to request a refund or address a dissatisfaction with our services, please follow these steps:

• Contact Us: Reach out to our customer service team by email at support@myoffshoreemployees.com or by phone at +1 (234) 567-890. Provide a detailed description of the issue, including any relevant documentation such as invoices, contracts, or communication regarding the matter.
• Review: Upon receiving your refund request, we will initiate a review of the issue. This may include investigating the employee's performance, communication logs, and service records to determine if a refund is warranted.
• Resolution: We will inform you of the outcome of our review and offer possible solutions. If a refund is granted, it will be processed back to your original payment method. Refunds may take 7-10 business days to reflect in your account depending on the payment method used.

5. Replacement or Reassignment of Offshore Employees

We strive to match the right talent with your business needs. If you are dissatisfied with the performance of an offshore employee, we offer the option of:

• Replacement: If an employee is underperforming or not meeting your expectations, we will work to find a suitable replacement from our talent pool.
• Reassignment: If you feel that an employee’s skill set is not aligned with the project or role, we can help reassign them to another position where their skills are better suited.

In cases where a replacement or reassignment is necessary, we will ensure that the transition is smooth, and that you continue to receive the support you need without disruption to your business operations.

6. Communication and Support

We are committed to providing excellent customer service throughout our partnership with you. Should you have concerns regarding the performance of an offshore employee or the services provided, we encourage you to reach out to us immediately. Open communication helps resolve issues swiftly and effectively.

Our support team is available to assist with:

• Ongoing Feedback: We value feedback to help us continuously improve. We actively encourage clients to share their experience with the employee and the service provided.
• Problem Resolution: If any issues arise during the staffing engagement, we will work with you to address and resolve them promptly.
• Replacement or Reassignment: We will make adjustments to your team when necessary, based on the needs of your business.

7. Important Notes

• Changes in Scope: If your project or business requirements change after the commencement of the service, these changes may not be eligible for a refund. Instead, we can discuss additional services, pricing, or timelines that may apply based on your updated needs.
• Agreement Terms: Refunds will only be processed in accordance with the terms specified in your contract or service agreement with My Offshore Employees.
• Processing Time: Refunds, if applicable, may take up to 10 business days to process depending on the nature of the request and the payment method used.

Final Note

Our Returns & Refunds Policy is designed to ensure that we meet your expectations and deliver quality staffing services. While we strive to provide exceptional talent and services, we understand that occasionally adjustments are necessary. We are committed to resolving any issues you may have and ensuring your satisfaction.

Contact Us

If you have any questions or concerns about this policy, please contact us: